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il est facile de retourner un contenant

Nous redéfinissons les plats à emporter pour la santé de la planète. Nos contenants réutilisables sont faits pour l'environnement et les amateurs de cuisine.
A pork dish in a Friendlier reusable container, in front of a take out bag

ÉTAPE 1

commandez

Rendez-vous dans un emplacement Friendlier participant et commandez des plats dans un contenant Friendlier. Bien que certains emplacements n'utilisent que des contenants Friendlier, la plupart des emplacements proposent nos contenants en option, alors assurez-vous de les demander ! Il se peut que vous deviez payer une petite consigne de 0,50 à 1 $ lors de votre commande, mais ne vous inquiétez pas, vous la récupérerez lorsque vous retournerez le contenant.

Woman looks at her salad in a Friendlier reusable container

ÉTAPE 2

profitez en

Mangez votre nourriture, buvez vos boissons. Lorsque vous avez terminé, grattez les restes de nourriture. Ne vous souciez pas de laver votre contenant, le rinçage est apprécié mais pas nécessaire.

​

Astuce : si vous avez des restes, gardez-les pour un autre jour. Nos contenants vont au congélateur, au réfrigérateur et au

micro-ondes !

Phone scanning the QR sticker on a Friendlier container

ÉTAPE 3

balayez

Utilisez l'application mobile Friendlier pour balayer l'autocollant du code QR sur votre contenant. Vous pouvez également vous connecter à votre compte sur app.friendlier.ca et y saisir le code QR. Pourquoi balayer ? Le fait de balayer nous permet de savoir qu'il faut rembourser votre compte !


Astuce : trouvez le collant du code QR sur le bas ou le côté du contenant.

A Friendlier container being dropped into a return bin

ÉTAPE 4

faites un retour

Déposez votre contenant dans un bac de collecte Friendlier dans l'un de nos emplacements participants. Oui, n'importe lequel !

Friendlier mobile app homescreen showing environmental impact of container returns

ÉTAPE 5

collectez

Nous vous remboursons lorsque vous balayez et retournez votre contenant. Vous le verrez apparaître sur votre compte 1 à 2 semaines après le dépôt de votre contenant. Lorsque l'argent apparaît sur votre compte, vous avez la possibilité de le déposer par virement bancaire ou d'en faire don à une association caritative.

foire aux questions

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • How long should it take to confirm my deposit?
    It typically takes 1-2 weeks to confirm your deposit from the time it is dropped off at a collection site. If it has been over 2 weeks, no need to fear, send us an email on our contact us page and we will investigate.
  • Is it safe to reuse plastic containers?
    Yes! Our containers have been third party tested and are free from BPA, PFAs, and other harmful toxins. We did the due diligence to ensure that your containers are safe for use and reuse!
  • What if my container is broken?
    Scan and return it anyways! We will make sure it gets properly recycled!
  • Is it safe to use reusable containers?
    Yes, we take sanitation seriously! Our high-temperature dishwasher is rated to kill 99.999% of bacteria and viruses.
  • Do I have to wash my container before returning it?
    No, but please scrape out all food residue in a food compost bin before returning.
  • How long does it take to get cashback?
    It takes 1-2 weeks after scanning and returning your container for your cashback to appear in your account. If it's been more than 3 weeks, contact us at info@friendlier.com
  • What if I don't have a phone?
    You can input the qr alphanumeric code on your container and get cashback by logging into your account on app.friendlier.com. Alternatively, email info@friendlier.com
  • Is reuse better than using compostable packaging?
    There is a lot of miscommunication around compostable and biodegradable products however compostable packaging is single-use packaging. It is estimated that 95% of the environmental impact of packaging occurs before it is used, meaning that the end of life only accounts for less than 5% of the environmental impact. Reuse means that containers only need to be manufactured once, and the impact can be driven down with each reuse. Additionally: Compostable packaging often can not be composted in municipal composting programs, and therefore contaminates the compost stream. Compostable packaging often contains harmful chemicals like PFAs which help repel moisture. These can leach out into the food you are consuming or into the environment if they break down. Compostable products can not be recycled at the end of life and when mixed into recycling streams can ruin recycling streams. For more resources about the environmental impact of packaging, check out https://environmentalpaper.org/solving-packaging/
  • Why not just recycle?
    We love recycling! But.. reuse is better! Reuse is better than recycling for several reasons: Energy conservation: Reusing a product or material requires much less energy than recycling it. Recycling requires processing and transportation to a recycling facility, which can be energy-intensive. Reusing an item does not require any additional energy beyond its initial production and transportation. Reduced waste: Reusing a product or material can help reduce waste by extending its life cycle. Recycling, on the other hand, still produces waste in the form of processing by-products and often cannot achieve a 100% recovery rate. Environmental impact: Reusing products or materials reduces the environmental impact of the production process because it avoids the need to extract new raw materials or energy sources. Recycling still requires the consumption of energy and raw materials, which can contribute to environmental damage. Overall, reuse is better than recycling because it conserves energy, reduces waste, and has a lower environmental impact. However, recycling is still an important practice for reducing waste and conserving resources, and we make sure that every container gets recycled at its end of life.
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